Scope:
This Subscription Policy applies to any products or services offered by Prairie Clean Enterprises on a subscription, recurring delivery, or auto-renewal basis (“Subscription”). Examples may include a monthly delivery of cleaning supplies, an auto-renewing service plan, or any other arrangement where you are billed periodically and products are delivered or services provided on a schedule. By enrolling in a Subscription, you agree to the terms of this policy, which supplement our general Terms of Service and do not override any consumer rights you have by law.
Subscription Enrollment and Consent:
When you sign up for a Subscription, we will clearly present the terms of the automatic renewal before you complete your purchase, in accordance with applicable “continuous disclosure” laws. This includes details such as the billing period, the amount that will be charged, any minimum commitment or introductory pricing, and how to cancel. You will be required to provide express consent to the Subscription terms. After enrollment, we will send you a confirmation (in a durable medium such as email) outlining the Subscription terms and how to cancel.
Free Trials and Promotions:
If your Subscription begins with a free trial or discounted introductory period, the duration and terms will be clearly indicated at sign-up. You will not be charged during the free trial period. After the trial ends, you will automatically be charged unless you cancel before it expires. Only one trial per household or user is allowed unless otherwise stated.
Automatic Renewal:
Subscriptions automatically renew at the end of each term unless cancelled. Your payment method will be charged at each renewal. For short-term subscriptions (less than 60 days), you may cancel anytime without penalty. For longer-term subscriptions, we will provide a renewal reminder between 30–60 days before the end of the term. If we fail to do so, you may be entitled to a refund. It is your responsibility to cancel before renewal, but we aim to send reminders where required.
Cancellation of Subscription:
You may cancel your Subscription at any time. You can cancel via your account settings or by contacting support. We will not require unreasonable steps to cancel. Cancellations should be made at least 24 hours before the next billing date. No cancellation fees apply. You will retain access for the remainder of the paid period. For prepaid Subscriptions, contact us to request a prorated refund (granted at our discretion or where required by law).
Easy Cancellation – California and Other Jurisdictions:
We voluntarily align with cancellation standards from jurisdictions like California, the EU, and the UK. One-click or simple cancellation via email or account login is available.
Confirmation and Record of Consent:
We maintain records of subscriber consent in compliance with federal and provincial rules. You may request a record of your agreement at any time.
Subscription Price Changes:
PCE may change prices, but only at the start of a new billing period and with advance notice. If you don’t agree to the new price, you may cancel. We will not retroactively increase prices. In Quebec or under B.C.’s Bill 4, you may cancel without penalty upon receiving price change notice if required by law.
Failed Payments:
If a payment fails, we’ll notify you and try again. Continued failure may result in suspension or cancellation. We don’t charge late fees, but you remain responsible for unpaid charges. You must keep your payment info current.
Subscription Notifications and Communication:
You consent to receive Subscription-related notifications. These include order confirmations, shipment notices, renewal alerts, and updates on substitutions. Quebec customers will receive communications in French per Bill 96.
Customer Rewards or Discounts on Subscriptions:
Promotional offers like discounts or loyalty rates will be clearly disclosed. If you cancel and re-subscribe, the same discount may not apply. We will honor the lowest advertised rate or allow cancellation in cases of discrepancy.
Compliance with Automatic Renewal Laws:
This policy is designed to comply with automatic renewal laws in Canada and beyond (e.g., B.C. Bill 4, Ontario’s upcoming legislation, California ARL). If you ever feel misinformed or unable to cancel, please contact us.
Refunds for Prepaid Subscriptions:
If you cancel a prepaid Subscription, we may calculate refunds based on non-discounted usage. We will explain the calculation. No penalties will apply. Where laws mandate specific refund formulas (e.g., Manitoba), we will follow them. Our goal is fairness.
Modifications to Subscription Service:
We reserve the right to modify or discontinue the Subscription service. If your Subscription is discontinued, we will stop billing and notify you. If any material changes are made, we will notify you and allow you to cancel before changes take effect.
By purchasing a Subscription from PCE, you confirm that you understand and agree to this Subscription Policy. We are committed to providing a transparent and reliable subscription experience in compliance with B.C.’s Bill 4, anticipated federal changes, and other applicable consumer laws.