Scope
This Shipping Policy outlines how Prairie Clean Enterprises handles order shipment, delivery, taxes, and logistics for online purchases. It applies to Canadian and select international shipments.
Order Processing Time
Orders are processed Monday to Friday (excluding holidays), typically within 1–3 business days of confirmation. Orders after 2:00 PM local time may process the next business day. Peak periods may cause slight delays. Customers will be notified of backorders or delays by email.
Shipping Methods and Carriers
We offer standard and expedited shipping. Standard shipping within Canada usually takes 3–7 business days; international orders may take 7–14 days. Expedited options are faster. Carriers may include Canada Post, UPS, FedEx, or DHL. Shipping charges and estimated delivery dates are shown at checkout. All delivery estimates are approximate, not guaranteed.
Shipping Regions
We ship to all Canadian provinces and territories, the United States, and select international destinations. If your region is not available at checkout, we currently cannot ship there. Note: international shipments may incur import duties, taxes, or fees (see Customs below).
Sales Taxes (Canadian Orders)
Orders shipped within Canada are subject to federal and provincial taxes, calculated at checkout. PCE is registered to collect GST/HST, PST (including SK PST No. 7598337), and other applicable taxes. International orders are not charged Canadian taxes but may incur local import fees.
Customs, Duties, and CARM Compliance (International)
International customers are responsible for all import duties, tariffs, and fees. These are not included in product or shipping costs. We accurately declare contents and values for customs. PCE complies with CBSA’s CARM requirements and maintains appropriate credentials and financial securities for smooth customs processing.
Force Majeure and Delivery Delays
PCE is not liable for delays caused by events beyond our control (e.g., weather, natural disasters, strikes, customs delays). We will notify customers of delays where possible and issue refunds if necessary. If delays prevent fulfillment, the order may be canceled with a full refund.
Loss or Damage in Transit
Risk of loss transfers to the customer once the carrier receives the order. If your package is lost or damaged, contact us immediately. We will work with the carrier to resolve the issue and may request documentation (e.g., photos or declarations). Replacements or refunds will be issued for confirmed cases.
Delivery Policy and Failed Deliveries
Customers are responsible for providing accurate shipping information. If an order is returned due to incorrect address or non-collection, reshipment fees may apply. If tracking shows delivery but you didn’t receive it, check with household members or neighbors, then contact us. We may require a declaration before issuing a refund or replacement.
Pre-Orders and Backorders
For pre-orders or backorders, the estimated shipping date is shown on the product page. Orders may be canceled for a full refund anytime before shipment. If shipping is delayed more than 30 days past the original estimate, you may cancel for a full refund under applicable laws.
International Shipping Limitations
We comply with export laws and sanctions. If a product cannot legally ship to your location (e.g., hazardous or restricted items), your order will be canceled and refunded. Affected customers will be notified by email or at checkout.
Customer Pickup Option
If local pickup is available (e.g., Regina, SK), customers must collect orders within the stated window (usually 7 days). Unclaimed orders may be canceled and refunded (less restocking fees, if any). Please bring ID and your order confirmation to collect your item.
Contact Information
If you have shipping questions or need assistance, please contact us at info@prairiecleanlitter.ca. We’re committed to helping you receive your order safely and on time.