Statutory Warranties and Consumer Rights
All products sold by Prairie Clean Enterprises (PCE) include the statutory warranties mandated by law. We honor all legal implied warranties of fitness, quality, and durability under applicable provincial sale-of-goods and consumer protection laws. Nothing in this policy limits your rights. If a product is defective or not as described, you may be entitled to repairs, replacements, or refunds. We do not exclude liability for breach of statutory warranties where prohibited by law.
Returns Eligibility and Process
You may return most new, unopened items within 30 days of delivery for a full refund. To start a return, contact our Customer Care team with your order details. Items must be returned in original condition and packaging unless they arrived damaged or defective. PCE may refuse returns or charge a restocking fee for non-compliant or late returns unless a longer period is required by law. Refunds are issued within 15 business days of receiving the returned items and credited to your original payment method.
Provincial Consumer Protections
This policy is designed to comply with the strongest consumer protection standards across Canada. Where provincial laws provide additional cancellation or return rights, they will apply. For example, delays in delivery or missing required disclosures may allow contract cancellation under Ontario or BC laws. In such cases, we will issue full refunds within the timeframe required by law (e.g., within 15 days of notice).
Refunds and Treble Damages
When a return is accepted, we refund the purchase price and applicable taxes. Shipping costs are non-refundable unless the return is due to our error or a product defect. Refunds are issued to your original payment method. If PCE fails to issue a required refund, consumers may be entitled to further remedies. For example, Ontario’s upcoming Consumer Protection Act, 2023 may allow triple damages for refund enforcement. PCE aims to fully comply with all refund obligations.
No Mandatory Arbitration or Class Action Waiver
We do not require consumers to submit to arbitration or waive class action rights for return-related disputes where prohibited by law. Provinces like BC and Ontario bar such clauses in consumer contracts. You may seek resolution in court or through provincial dispute resolution services (e.g., BC’s Civil Resolution Tribunal).
Final Sale Items and Exceptions
Some items are final sale, such as perishable goods, hygiene items, and custom-made products. These will be clearly labeled at checkout. This does not affect your right to a remedy if the item is defective. Gift cards and downloadable products are non-refundable unless required by law. Refunds for gifts go to the original purchaser unless otherwise arranged.
Process for Refunds
Once your return is received and inspected, you’ll receive an email confirmation. Approved refunds are issued within 15 calendar days of return receipt or valid cancellation notice. If you have not received your refund after 15 days, please contact us to investigate.
Your Legal Remedies
This policy is compliant with provincial consumer rights. If you believe we have not met our obligations, please contact us. You may also contact your provincial consumer protection office or pursue legal remedies. For example, Ontario’s Consumer Protection Act, 2023 allows consumers to cancel contracts with illegal terms within a year. If any part of this policy is deemed unenforceable in your jurisdiction, that portion will not apply, but the rest will remain in effect.