Customer Policies & Terms of Service

Prairie Clean Enterprises, operating as “Prairie Clean Litter” (referred to below as “PCE”, “us” or “we”) provides the website and any related sites including external social media sites (collectively, the “Site”) to you, the user (“Customer” or “you”), subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms”), as well as any other written agreements between us and you. By accessing or using the Site or purchasing products from PCE through the Site, you agree to be bound by these Terms as well as our Privacy Policy and any other policies referenced herein or available by hyperlink. These Terms form a legally binding agreement between you and PCE. If you do not agree to all the provisions of these Terms, you must not use the Site or services. Please read these Terms carefully before placing an order or creating an account. These Terms apply to all users of the Site, including browsers, customers, merchants, and content contributors. In the event of any conflict between these Terms and any other policy (such as a Returns Policy) posted on our Site, these Terms will prevail to the extent of the inconsistency, except where doing so would violate applicable consumer protection laws or other laws in your jurisdiction. 

PCE reserves the right, in our sole discretion, to either modify or discontinue the Site, including any of the related features, at any time with or without notice to you. We will not be liable to you, or any third party, should we exercise such right. Any new features that augment or enhance the then-current services on the Site shall also be subject to these Terms. 

PCE reserves the right to update or modify these Terms at any time. We will provide notice of material changes (such as by posting an updated version with a new effective date in these website terms, and/or by email notification for registered users). Your continued use of the Site or services after any changes constitute acceptance of those changes. If you do not agree with the revised terms, you must stop using the Site. For Quebec consumers: no amendment to these Terms will apply to you unless you expressly consent to it, if such amendment would diminish your rights or increase your responsibilities (this is in accordance with Quebec’s Consumer Protection Act). 

Our Site may be accessible worldwide but this does not mean that all of our products and services are available in your country or that information available via the Site is legal or available in your country. Access to certain products and services in certain countries may be blocked by us or foreign governments. It is your responsibility to ensure your use of our Site is legal where you are located. Additional terms and conditions may apply to purchases of certain products or services and to specific portions or features of this Site, all of which terms are made a part of these Terms. 

Except where expressly stated otherwise, all Site information is intended to be general in nature. PCE makes no representations or warranties and assumes no responsibility for how you use this information or any third-party information. While PCE uses best efforts to update and keep current the information available on the Site, the information is not guaranteed to be current or up to date, except where PCE is required by applicable law to provide current or up to date information. 

To purchase products or certain services, you may need to create an online account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide current, complete, and accurate information for all purchases and account registration. You must be the age of majority in your province or territory to open an account or use our services (or have the consent of a parent/guardian). You agree that we may require you to implement specific security measures and/or comply with specific security procedures communicated to you from time to time, for the purpose of maintaining the security of your account. For example, we may require you to follow a multi-factor authentication procedure prescribed by us before you can access your account through the Site. PCE reserves the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect fraud, misuse, or violation of these Terms. 

The Site may now or in the future permit you to upload user content such as documents, images and text (the “User Content”). You are solely responsible for any User Content and for any communication and activity related to the Site that occurs under your account. You will also be liable for any loss or damage resulting, directly or indirectly, from the distribution of your User Content. You hereby grant to PCE a worldwide, royalty-free, perpetual, irrevocable, sublicensable and transferable right and license to use, reproduce, modify, adapt, publish, translate and distribute any and all User Content for the purpose of providing its services to you. 

You are not permitted to use the Site for any other purpose except as authorized by these Terms. You are not permitted to make any commercial or derivative use of the Site, or to use any data mining, robots, or similar data gathering and extraction methods with respect to the Site or any content contained therein. 

YOUR FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS AND RESTRICTIONS OF USE CONSTITUTES GROUNDS FOR US TO IMMEDIATELY, AND IN OUR SOLE DISCRETION, TERMINATE YOUR ACCESS TO AND USE OF THE SITE AND ITS CONTENTS. IN SUCH EVENT, WE SHALL HAVE NO LIABILITY TO YOU OR ANY THIRD PARTY FOR YOUR FAILURE TO COMPLY WITH THESE TERMS OR ANY LOSSES OR DAMAGES THAT MAY RESULT FROM YOUR USE OF THE SITE, NOR FOR ANY INTERRUPTION OR TERMINATION OF YOUR ACCESS OR USE OF THE SITE. 

In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at the Site, including without limitation cooperating with law enforcement authorities in investigating suspected criminal violations. 

Products are sold for personal household use only. Commercial resale, redistribution, export, or use in a business operation without our prior written authorization is strictly prohibited. 

We reserve the right to cancel or limit orders that appear to be placed by dealers, resellers, distributors, or parties engaged in arbitrage or bulk purchasing activity. 

All content on the Site, including text, graphics, logos, images, and software, is the sole property of PCE or its licensors and is protected by copyrights, trademarks, service marks, patents, or other proprietary or intellectual property rights and laws. You do not acquire any ownership rights by using the Site. We grant you a limited, revocable license to access and use the Site for personal, non-commercial use in accordance with these Terms. Any other use (such as copying content for republication, reverse engineering our software, etc.) is prohibited without our prior written consent. You may not use any trademark, logo, or other proprietary information from our Site without permission. Any unauthorized use of the materials appearing on the Site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. PCE reserves all rights not expressly granted in these Terms. 

The Site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. Please review the terms of use and privacy policies of such third-party sites carefully before using their sites. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, privacy practices, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the sites or party by us, or any warranty of any kind, express or implied. You hereby agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against us and our affiliates with respect to such links, website and third-party information, and, to the extent permitted by applicable law, agree to indemnify and hold us and our affiliates harmless to the fullest extent allowed by law regarding all matters related to your use of the Site. 

PCE maintains a presence on third-party social media sites, including Facebook, Instagram, X, TikTok and LinkedIn (the “Social Media Sites”). Information that is provided by PCE on the Social Media Sites is for information purposes only and should not be considered professional advice. 

Whenever a third party posts content to PCE’s social media accounts, this information remains the responsibility of the party submitting the content and does not represent PCE’s views. Comments posted by visitors to the Social Media Sites do not reflect the opinions of PCE or its partners. PCE cannot guarantee the appropriateness, accuracy or usefulness of any third-party posts or any third-party hyperlink, nor is PCE responsible for any unauthorized or copyrighted materials contributed by a third party on any PCE social media page. PCE reserves the right to remove or edit any third-party posts or comments on any PCE social media page that are inappropriate or that violate (or may violate) applicable regulations. 

These Terms apply to the Social Media Sites and comments that fail to comply with the Terms may result in being blocked from posting or connecting on the Social Media Sites. For greater certainty, all content published by PCE to the Social Media Sites may not be reproduced, distributed or published without prior permission from PCE. 

We strive to ensure that the product descriptions, pricing, and other content on our Site are accurate and up-to-date. However, errors or inaccuracies may occur. PCE does not warrant that product descriptions or other content are error-free or complete. If a product you purchase is not as described, your sole remedy is to return it in unused condition (as per our Return and Refund Policy). All prices are listed in Canadian dollars (CAD) unless otherwise noted. Applicable taxes and shipping fees will be added at checkout. We reserve the right to modify prices or discontinue products at any time without notice (but such changes will not affect orders already placed and accepted). In the event of a pricing error, we may cancel any orders placed for the incorrectly priced item, with a full refund provided, after notifying you of the error. 

Your placement of an order constitutes an offer to purchase the products in that order. We reserve the right to accept or reject any order in our sole discretion. Order acceptance occurs when we send you an order confirmation email and/or charge your payment method, at which point a sales contract is formed. Prior to that point, we may decline or cancel an order for any reason. If we cancel an order after you have been charged, we will refund the amount charged. 

Prairie Clean Enterprises sells primarily to consumers. If you are purchasing as a consumer, you benefit from mandatory protections under consumer protection laws. These Terms are intended to be interpreted in accordance with such laws. If you are purchasing on behalf of a business or for commercial use, then you agree that consumer protection legislation may not apply. Business purchasers also confirm that they have authority to bind the organization they represent. 

No provision of these Terms will be interpreted to deprive a consumer of rights available under applicable law. If any provision is found void or unenforceable, that provision shall be deemed severed or modified, and the remainder shall remain in effect. 

THE SITE AND ALL MATERIALS ON THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SITE AND MATERIALS WILL MEET YOUR REQUIREMENTS OR BE FIT FOR YOUR PURPOSE OR PARTICULAR USE, (B) YOUR USE OF OR ACCESS TO THE SITE AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SITE, OR INFORMATION OBTAINED BY YOU FROM THE SITE FROM US WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS. 

THE SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE SITE AND THE MATERIALS ON THE SITE AT ANY TIME WITHOUT NOTICE. THE SITE OR THE MATERIALS ON THE SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE THE SITE OR SUCH MATERIALS EXCEPT WHERE REQUIRED BY APPLICABLE LAW. 

WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT THE SITE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE SITE AND YOUR COMPUTER, INTERNET, AND DATA SECURITY. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FLOODING, MAILBOMBING, OR CRASHING, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ANY WEBSITE LINKED TO IT. 

Some content available through the Site may represent the opinions or judgments of an information provider, site user, or other person or entity not connected with us. We do not endorse, nor are we responsible for the accuracy or reliability of any opinion, advice, or statement made by anyone other than an authorized PCE spokesperson speaking in his/her official capacity. You understand and agree that temporary interruptions of the services available through the Site may occur as normal events. You further understand and agree that we have no control over third-party networks you may access in the course of the use of the Site, and therefore, delays and disruption of other network transmissions are completely beyond our control. 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

PCE guarantees that the products will be free from material defects at the time of delivery. Any manufacturer’s warranty applicable will be passed on. PCE provides products on an “as-is” basis and disclaims other warranties to the fullest extent permitted by law. Statutory consumer warranties still apply. 

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES OR LOSSES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITE OR ANY WEBSITES REFERENCED OR LINKED TO FROM THE SITE. 

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

IN THE EVENT THAT ANY CLAIM OR LIABILITY ARISES AGAINST US, OUR AGGREGATE LIABILITY IN CONNECTION WITH THIS AGREEMENT, YOUR USE OF THE SITE AND/OR RELATED WEBSITES SHALL BE LIMITED TO DIRECT DAMAGES ONLY, AND SUCH DIRECT DAMAGES SHALL NOT EXCEED THE GREATER OF (A) $100 CAD AND (B) THE TOTAL AMOUNT PAID BY YOU FOR THE PRODUCT GIVING RISE TO THE CLAIM. 

You acknowledge that PCE has no control over, and no duty to take any action regarding: which users gain access to the Site; what content you access via the Site; what effects the content may have on you; how you may interpret or use the content; or what actions you may take as a result of having been exposed to the content. You release PCE from all liability for you having acquired or not acquired content through the Site. 

For Consumers: PCE is not liable for indirect or consequential damages unless required by law. For Business Purchasers: PCE’s liability is limited to the amount paid for the product. This limitation is a fundamental part of the bargain. 

Upon a request by us, you agree to defend, indemnify and hold harmless PCE and affiliates from any and all claims, liabilities and expenses, arising from your breach of these Terms, your misuse of the Site, or your violation of any third-party right including, without limitation, any intellectual property or privacy right.  

This defense and indemnification obligation will survive these Terms and your use of the Site.  

The laws of the Province of Saskatchewan shall apply to the interpretation of these Terms, notwithstanding any conflict of law provisions. If there is any dispute regarding this Site, you agree that the dispute will be governed by the laws of the Province of Saskatchewan (without regard to conflict of laws provisions) and all matters will be submitted to the exclusive jurisdiction of the courts of the Province of Saskatchewan or a federal Canadian court.  

Those who choose to access the Site from outside Canada do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.  

These Terms are provided in English. In case of conflict between language versions, the English version prevails. For consumers in Québec, a French version of these Terms will be made available upon request.

These Terms, along with our other policies, represent the complete agreement between you and PCE and supersede any prior agreements. 

If any part of these Terms is found to be invalid or unenforceable, the remaining portions will still apply. Severed clauses may be replaced by valid ones that match original intent where permitted. 

These Terms remain effective until terminated by either party. PCE may terminate access without notice for violations. 

Our products must be used in accordance with provided instructions. We are not responsible for misuse, improper storage, allergic reactions, or failure to follow usage guidelines. Customers are responsible for ensuring suitability for their household and pets. Customers are responsible for monitoring their pet’s reaction to the product. If any adverse reaction occurs, discontinue use immediately and consult a veterinarian. To the extent permitted by law, PCE is not responsible for adverse reactions resulting from individual sensitivities or improper use. 

PCE is not liable for delays caused by events beyond its control, including natural disasters, war, pandemics, or infrastructure failures. 

Questions about the Terms of Service should be sent to  meow@prairiecleanlitter.ca  or via our Contact Us page. Legal correspondence can be directed to 203-2221 Cornwall Street, Regina, SK, Canada, S4P 2L1. We aim to respond to inquiries within 10 business days.